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Overall: I use Launch 27 for my maid business. It's fantastic, and customers love it! The admin interface is very easy to use and understand. Creating new bookings, charging customers, sending payments, and exporting customer data (email addresses, name, phone number, etc.) is a SNAP! All credit card information is fully secure and encrypted, which is a huge bonus for customers.
My favorite thing about L27 is the customer login portal. It allows customers to self-serve and update their own information. If they want to change a booking time, no problem... they can login and take care of that. If they want to update their CC information, or schedule a new booking themselves, they can do all of this online. This is a huge bonus for the customer, as it's a time saver. It's a HUGE bonus for my business as well, as it reduces phone calls and the overhead that comes with customer service.
The customer service for L27 itself is great. They are very quick to respond to concerns, and are always updating the software. They are very aware that their software is a lifeline for local businesses, and as such, they schedule updates and downtime in the middle of the night to avoid impacting customers. I would recommend Launch27 to anyone with a maid service business. If you're starting a cleaning business, definitely use Launch27 to power it.